User research
Understand needs, behaviors, constraints, and the complete service context — including for multilingual and low-connectivity audiences.
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Design with people, not assumptions.
Turn user insight into accessible, intuitive services and products that people can understand and use.
The DCLS approach
Every interaction should move someone forward.
DCLS designs for people under stress, on older devices, or working in a second language — because that's who most public and healthcare services actually serve.
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User research
Understand needs, behaviors, constraints, and the complete service context.
- 02
Experience design
Prototype and refine clear journeys, interfaces, and service interactions.
- 03
Accessibility
Build inclusive experiences and content for diverse people and abilities.
What we bring
Human-centered design capabilities.
Service blueprints & journey maps
Turn research into a clear picture of how a service actually works today.
Experience design
Prototype and refine clear journeys, interfaces, and service interactions.
Accessibility
Build inclusive experiences and content for diverse people and abilities, to WCAG 2.x standards.
Plain-language practice
Write and design for people under stress, on older devices, or in a second language.
How we work
From engagement to outcome.
- 01
Research
Plan and run research with the people who actually use the service.
- 02
Design
Translate findings into journeys, interfaces, and content people can follow.
- 03
Co-design
Bring client teams and end users into the design process together.
- 04
Validate
Partner with engineers to ship, test, and refine with real users.
Use cases
Human-centered design applications.
- Redesigning patient intake and communication for a health system
- Making benefits and enrollment services easier to complete and understand
- Designing digital services for people on older devices or in a second language
- Bringing an existing service up to WCAG 2.x accessibility standards
Frequently Asked Questions
Your questions, answered.
Can you redesign an existing service, or only build new ones?
Both — many engagements start with an existing service, mapping how it actually works today before redesigning it.
Do you test with real users, or just design based on best practices?
Both — research is run with the people who actually use the service, and designs are validated with them before and after launch.
How do you make sure a service is accessible?
Experiences are built to WCAG 2.x standards, with plain-language and inclusive design practices applied throughout, not audited in at the end.
Do your designers work with our engineering team to build what's designed?
Yes — designers partner with engineers through validation and delivery, so what ships matches what was designed and tested.
WHAT SUCCESS LOOKS LIKE
Outcomes designed around your mission.
- ✓Higher adoption
- ✓More accessible services
- ✓Less user friction
Start the conversation
What can we help you accomplish?
Tell us what you need. A DCLS specialist will help identify the right solution and next steps.