Operating model design
Clarify structures, roles, decision rights, and cross-functional ways of working.
Home/Consulting/Business operations
Make the organization easier to run.
Improve processes, performance, governance, and service delivery without losing sight of the people doing the work.
The DCLS approach
Better operations create room for better outcomes.
Improve processes, performance, governance, and service delivery without losing sight of the people doing the work.
- 01
Operating model design
Clarify structures, roles, decision rights, and cross-functional ways of working.
- 02
Process improvement
Simplify work, reduce bottlenecks, and eliminate avoidable handoffs.
- 03
Performance management
Build practical measures and operating rhythms that support accountability.
What we bring
Business operations capabilities.
Process improvement
Simplify work, reduce bottlenecks, and eliminate avoidable handoffs.
Performance management
Build practical measures and operating rhythms that support accountability.
Business case & roadmap development
Translate operating changes into a roadmap leadership can fund and follow.
Change management & training
Lead change management and training through go-live, so new processes actually get used.
How we work
From engagement to outcome.
- 01
Assess
Review the operating model, processes, and where the friction actually is.
- 02
Design
Define the target state — structures, roles, and decision rights.
- 03
Plan
Build the implementation roadmap and the business case behind it.
- 04
Adopt
Lead change management and training through go-live.
Use cases
Business operations applications.
- Managing the budget and vendor coordination behind a nationwide virtual-event program
- Standing up the operations behind a new public-facing service
- Removing handoffs that slow down a core process
- Building the business case for an operating-model change
Frequently Asked Questions
Your questions, answered.
What size organizations do you typically work with?
Engagements range from focused process improvements within a single team to organization-wide operating model redesigns.
Where do you typically start an operations engagement?
With an assessment of the current operating model, processes, and where the friction actually is — before proposing any changes.
Do you help build the business case for operational changes?
Yes — translating operating changes into a roadmap leadership can fund and follow is part of the engagement.
How do you avoid disrupting day-to-day work during the engagement?
Changes are planned and phased through the implementation roadmap, with change management and training carrying the team through go-live.
WHAT SUCCESS LOOKS LIKE
Outcomes designed around your mission.
- ✓More efficient delivery
- ✓Clearer accountability
- ✓Improved service quality
Start the conversation
What can we help you accomplish?
Tell us what you need. A DCLS specialist will help identify the right solution and next steps.