Senior Interpreter Program Manager

About the role

DCLS provides interpretation in more than 250 languages for organizations in healthcare, government, and education, where accuracy and responsiveness are non-negotiable. The Senior Interpreter Program Manager owns the performance of a portfolio of these programs end to end.

You are accountable for service levels, interpreter quality, client satisfaction, and account growth. You work across the recruiting, operations, quality, and account teams to keep each program running to standard and improving over time, and you are the person clients call when something needs to be made right.

What you’ll do

• Own delivery for a portfolio of on-demand and scheduled interpretation programs, including SLAs, capacity, utilization, and quality metrics.
• Serve as the senior point of contact for assigned clients through onboarding, business reviews, and renewals.
• Partner with the linguist network team on recruiting and capacity planning for priority and rare languages.
• Lead root-cause analysis on service incidents and drive corrective and preventive actions.
• Produce program reporting and turn the data into recommendations for clients and internal teams.
• Support proposals, pricing input, and scope expansions for existing accounts.

What you bring

• 5+ years in language services, healthcare or public-sector operations, or a comparable client-delivery role.
• Track record managing service-level commitments and coordinating cross-functional teams.
• Strong analytical skills; comfortable building and defending recommendations from operational data.
• Excellent written and verbal communication with executive-level clients.
• Familiarity with healthcare, education, or government language-access requirements is a plus.
• Ability to pass a background check.

How to apply

Complete the short application form — it takes about 5–10 minutes, and you can attach your resume and, optionally, a cover letter. Questions? Email hr@dclsglobal.com.

About DCLS

DCLS is a global technology, consulting, and language services firm. It helps government agencies, healthcare and education institutions, and global enterprises operate and communicate across languages and markets, combining artificial intelligence, data and analytics, automation, cloud, and business transformation with linguistic support in more than 250 languages.