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LanguageQuality Manager, Language Services
Remote (United States) · Contract / Full-time
About the role
Quality is what DCLS clients pay for. The Quality Manager, Language Services owns the quality system across interpretation, translation, and transcription: the standards, the review process, the metrics, and the corrective-action loop.
You define what "good" means for each service and domain, run the review process, analyze error and feedback data, and work with delivery and network teams to raise quality where it slips. For regulated and government work, you make sure DCLS can demonstrate its quality controls on demand.
What you’ll do
- Maintain quality standards, rubrics, and review workflows for each service line and specialization.
- Run and staff the QA review process; manage a team or roster of reviewers.
- Analyze quality metrics, client feedback, and incident data to identify systemic issues.
- Lead corrective and preventive actions with delivery, recruiting, and training teams.
- Support audits, client quality reviews, and certification activities (e.g., ISO 17100, ISO 18841).
- Contribute quality language and evidence to proposals.
What you bring
- 5+ years in quality, linguistic review, or operations within language services.
- Familiarity with translation and interpretation quality frameworks and metrics.
- Strong data analysis skills and experience running structured improvement processes.
- Experience supporting audits or ISO-aligned quality systems is a plus.
- Detail-oriented, systematic, and comfortable holding a quality line.
How to apply
Complete the short application form — it takes about 5–10 minutes, and you can attach your resume and, optionally, a cover letter. Questions? Email hr@dclsglobal.com.
Apply for this role →About DCLS
DCLS is a global technology, consulting, and language services firm. It helps government agencies, healthcare and education institutions, and global enterprises operate and communicate across languages and markets, combining artificial intelligence, data and analytics, automation, cloud, and business transformation with linguistic support in more than 250 languages.
DCLS is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.