Human-Centered Design Lead

About the role

DCLS builds digital services that people can actually use, and for public-sector and healthcare clients that often means designing for people under stress, on older devices, in a second language. The Human-Centered Design Lead owns research and design on these engagements.

You plan and run research, turn findings into service and interface design, and make accessibility and plain language non-negotiable. You bring clients along so the design decisions stick after the engagement ends.

What you’ll do

• Plan and conduct user research, including with multilingual and low-connectivity audiences.
• Translate research into service blueprints, journey maps, and interface designs.
• Lead accessibility (WCAG 2.x) and plain-language practice on each project.
• Facilitate co-design sessions with client teams and end users.
• Partner with engineers to ship and validate designs.
• Contribute to proposals and design-capability development.

What you bring

• 6+ years in UX research and design, including service design.
• Portfolio showing research-driven work shipped to production.
• Working knowledge of accessibility standards and inclusive design.
• Experience with government or healthcare digital services is a plus.
• Strong facilitation and client communication.

How to apply

Complete the short application form — it takes about 5–10 minutes, and you can attach your resume and, optionally, a cover letter. Questions? Email hr@dclsglobal.com.

About DCLS

DCLS is a global technology, consulting, and language services firm. It helps government agencies, healthcare and education institutions, and global enterprises operate and communicate across languages and markets, combining artificial intelligence, data and analytics, automation, cloud, and business transformation with linguistic support in more than 250 languages.