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OperationsClient Operations Coordinator
Remote (United States) · Contract / Full-time
About the role
The Client Operations Coordinator keeps client accounts running smoothly day to day. You are the connective tissue between clients and DCLS delivery teams, making sure requests are scheduled, fulfilled, reported, and invoiced, and that nothing falls through the cracks.
It is a fast, detail-heavy role with a lot of moving parts and direct client contact.
What you’ll do
- Coordinate scheduling and fulfillment of requests across service lines.
- Prepare client reports and support the invoicing process.
- Track open requests, deadlines, and escalations to resolution.
- Maintain accurate records in operational and CRM systems.
- Handle routine client questions and route the rest to the right team.
- Identify and suggest process improvements.
What you bring
- 2+ years in operations, account coordination, project coordination, or customer success.
- Highly organized, detail-oriented, and responsive under time pressure.
- Comfortable with spreadsheets, ticketing, and CRM tools.
- Clear, professional written communication.
How to apply
Complete the short application form — it takes about 5–10 minutes, and you can attach your resume and, optionally, a cover letter. Questions? Email hr@dclsglobal.com.
Apply for this role →About DCLS
DCLS is a global technology, consulting, and language services firm. It helps government agencies, healthcare and education institutions, and global enterprises operate and communicate across languages and markets, combining artificial intelligence, data and analytics, automation, cloud, and business transformation with linguistic support in more than 250 languages.
DCLS is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.